Terms & Conditions
Intellectual Property
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Customers are not allowed to use, reproduce, or alter any of the items that belong to the company's intellectual property without obtaining approval or consent.
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Our logos, photos, and videos are protected by copyright laws and should not be utilized for any illegal activities.
Product Information
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Images provided on the website and other platforms can experience changes due to various elements that may affect pottery and ceramic products. These changes may appear as subtle variations in color, texture, and dimensions, resulting from the inherent characteristics of the drying and firing processes.
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The pricing of products may vary based on the materials utilized as well as the sizes and designs, especially if it is a customized product. The prices presented on our website and other social platforms do not include the costs associated with shipping and handling.
Returns and Exchanges
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If a product is damaged or defective, customers should immediately inform us and provide proof, such as photographic evidence.
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Only items returned or exchanged within a 30-day period from the date of purchase will be accepted. Once the 30-day period has elapsed, we will cease to accept any returns. Furthermore, it is important to mention that the product has no sign of any damage and remains in its original box.
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Customized or personalized items are non-returnable or non-exchangeable, unless they were accidentally damaged during the delivery process.
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Customers are responsible for covering the fees of return shipping, unless the item they received is incorrect, defective, or damaged. In such cases, we will bear the shipping costs for sending the replacement product.
Liability
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The purpose of our pottery and ceramic products is to serve as both ornamental and practical items, while also ensuring that they are safe for use with food. If the customer specifically desires a decorative item, we will utilize non-food-safe options. That is why it is important for consumers to exercise caution when handling these items.
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Although our products are designed with durability and safety as primary considerations, they may nonetheless sustain damage or develop chips if mishandled. Customers should use caution while handling pottery and ceramic products, since they are fragile and can present a danger or harm due to their sharp edges when broken.
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Customers are recommended to thoroughly examine their products upon receiving to verify that they are free of any damages or flaws. This also provides customers with the opportunity to quickly return the products to us in order to facilitate an exchange.